Steps To Ordering Your Upholstery Work

How does the estimating and ordering process work at Winters Sewing?

Getting your upholstery project started is a straightforward process. Here's what to expect from your first contact with us to the day your furniture is finished and back in your home. If you are considering having us do your upholstery work, I recommend that you click on all the links and read the associated pages.. this will  help you to better undersand the process.

If you have an antique piece of furniture, read this page first: Reupholstering Antiques. Also, to see antique furniture we have reupholstered, go to this album page: Antique Furniture

Step 1 — Contact Us to Request an Estimate

If all you want is just a rough estimate to start with, take a look at our Upholstery Prices page. This won't give you the price for your particular furniture, but it will give you a rough idea as to an approximate price of what we charge for various types of furniture.

When you contact us to inquire about having your furniture reupholstered, your request goes into our Estimate Queue — the list of pending estimates I need to prepare and send out. I often have several estimates to work through at any given time, so I handle them in order as time allows. Once I've had a chance to review your furniture (by photos or in person), I'll prepare your estimate and send it to you.

For many modern pieces, I can often give a rough ballpark over the phone or preferably, I recommend that you look at our Upholstery Prices page. For a more accurate written estimate, please email us some clear photos of your furniture, or bring the piece by the shop. (See: How to Get an Estimate, Our Queue and Job Schedule. and Taking Pictures for an Estimate)

Please note: Being in the Estimate Queue simply means you're waiting to receive an estimate. It does not reserve a spot on our Job Schedule or hold any place in line for actual work to begin.

Step 2 — Choose Your Fabric

Browse our fabric samples in the shop or through our online Fabric Suppliers pages, or you can go directly to the website of one of our suppliers: Charlotte Fabrics website. If you plan to supply your own fabric, please read our Customer's Own Material page first so you understand what's required.

Step 3 — Receive Your Estimate and Think It Over

Once we've seen your furniture (in person or by photos) and you've chosen a fabric, we'll send you a written estimate. when you receive the estimate you are free to request changes if you want. and we can discuss what you'd like done to your furniture. You're under no obligation to make a decision right away — many clients take several days or longer to think it over, and that's perfectly fine.

Step 4 — Ask for a Work Order

Once you have decided t move ahead, the next step is for us to created a work order, which contains the description of what you want done. When you request a work order we will copy the associated information from the estimate, as well as any additional informaton, to create your work order. and will send it to you.

Sign your work order and return it with the required deposit.

This is the step that officially places you on our Job Schedule.

When you're ready to move forward, we'll prepare a Work Order — either while you're here in the shop or by email. To place your order we require:

• ✅ Your signature on the Work Order
• ✅ A deposit of one-half (½) of the total job cost

Important: Your job does not go on our Job Schedule until we have received both the signed Work Order and the required deposit. Receiving an estimate, expressing interest, or having a verbal conversation does not hold a spot or reserve any place in line.

Step 5 — We Order Your Fabric (If Applicable)

If the job requires us to order fabric, we'll check stock as soon as possible — sometimes while you're still here — and place the order on the next business day. Unless the fabric is back-ordered, it typically arrives within one to two weeks. Once it arrives, we store it on our shelf until we're ready to begin your job.

Step 6 — We Work Through the Job Schedule

Depending on how far out we're currently booked, there may be anywhere from a few weeks (if it a small job) to at least several months or more between when your job is placed on the schedule and when we actually begin work on your furniture. We work through jobs in the order they are scheduled. Getting your signed Work Order and deposit in promptly is the best way to secure an earlier spot.

For more information, see: The Waiting Queue, Job Completion Times, and Rush Jobs

Step 7 — We Contact You When We're Ready for Your Furniture

We prefer not to have your furniture in our shop until just before we're ready to work on it. When your turn comes up, we'll contact you to make arrangements for you to bring your piece(s) in.

Step 8 — We Complete the Work and Contact You

When your job is finished, we'll call you to make arrangements for pickup or delivery. The remaining balance is due when the job is completed.

Questions? Call us at 503-838-4999, or see our Payment Terms and Cancellation and Refund Policy pages for more details.